Last Updated: 26 Nov 2022

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Hotel Sarawan, Munsafi Road, Shahra Iqbal, Quetta, 87300, Balochistan, Pakistan

Shipping & Returns Policy

To return your product, you should mail your product to Hamza Plaza, 1st Stop, near Azeem Hospital, Nawa Killi Quetta, Balochistan 87300

At Patakhazana.pk, we strive to provide our customers with fast and reliable shipping services. We use TCS courier for all of our packages, and do our best to ship orders as quickly as possible.

Shipping Charges: Shipping charges may vary depending on the item(s) purchased and the destination of the shipment. In some cases, shipping may be free. Customers will be informed of any shipping charges before completing their purchase. Customers can either select cash on delivery or pay with card payment option.

Delivery Time: Delivery time will vary depending on the destination of the shipment. Patakhazana.pk will do its best to ensure that all orders are delivered within a reasonable time frame. Customers will be provided with a tracking number for their shipment, so they can track the progress of their delivery.

Returns and Refunds: In the event that a customer wishes to return or refund an item, they will be responsible for paying for the shipping charges. Please contact us for more information on returning or refunding an item.
We hope that you are satisfied with your purchase and with the service we provide. If you have any questions or concerns, please don’t hesitate to contact us.

Need help?

For questions related to refunds and returns.

Contact us at: [email protected]

WhatsApp us at: +923108818961